Aetheria Design

Privacy Policy

At Aetheria Design, located in the heart of Toronto, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, aetheriadesign.ca, or use our services related to kitchen design and consulting. Aetheria Design specializes in creating pure and simplified kitchen layouts, and we understand the importance of maintaining the trust you place in us when sharing your personal information.

Information We Collect

We collect several types of information to provide and improve our services. This includes:

• Personal Information: This includes your name, email address, phone number, and postal address, which you provide when you contact us through our website's contact form, subscribe to our newsletter, or request a consultation. For example, when you inquire about our layout zoning design program, we collect your information to respond to your inquiry.
• Project Information: Details about your kitchen design preferences, requirements, and existing kitchen dimensions, which you share with us during the design consultation process. This information allows us to tailor our services to your specific needs and aesthetic vision.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. We use this data to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use.
• Cookies and Similar Technologies: We use cookies to enhance your experience on our website. Cookies are small data files stored on your device that allow us to recognize your browser and remember certain information about your visit. You can control cookies through your browser settings. Refer to our Cookies Policy for more details.

How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Improve Our Services: We use your information to understand your needs, personalize your experience, and deliver our kitchen design and consulting services effectively. This includes creating custom kitchen layouts based on your preferences and optimizing our design process.
• To Communicate with You: We use your contact information to respond to your inquiries, provide updates about our services, and send you newsletters or promotional materials about new design programs, seasonal resets, or special offers. You can opt-out of receiving these communications at any time.
• To Analyze Website Usage: We analyze usage data to monitor and improve the performance of our website, identify and troubleshoot technical issues, and understand how users interact with our content.
• For Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes, such as responding to a subpoena or court order.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, such as email marketing platforms or data analytics providers. These service providers are contractually obligated to keep your information confidential and secure.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Using encryption to protect sensitive data during transmission.
• Implementing firewalls and intrusion detection systems to prevent unauthorized access to our systems.
• Regularly reviewing and updating our security practices to address new threats and vulnerabilities.
• Limiting access to personal information to authorized personnel who need it to perform their job functions.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to request access to the personal information we hold about you.
• Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Erasure: You have the right to request that we delete your personal information under certain circumstances.
• Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Objection: You have the right to object to the processing of your personal information under certain circumstances.

To exercise these rights, please contact us at privacy@aetheriadesign.ca. We will respond to your request within a reasonable timeframe, typically within 30 days.

Children's Privacy

Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete it as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Data Protection Officer

Aetheria Design has appointed a Data Protection Officer (DPO) to oversee our data protection practices. You can contact our DPO, Ms. Eleanor Vance, for any privacy-related concerns or inquiries.

Contact Information for the Data Protection Officer:
Name: Ms. Eleanor Vance
Email: dpo@aetheriadesign.ca
Phone: +1 7447460811

International Data Transfers

As Aetheria Design operates internationally, your personal information may be transferred to and processed in countries outside of your country of residence. These countries may have data protection laws that are different from those in your country. When we transfer your personal information internationally, we will ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

These safeguards may include:

• Standard Contractual Clauses: We may use Standard Contractual Clauses approved by the European Commission to ensure that your personal information is protected when transferred to countries outside the European Economic Area (EEA).
• Adequacy Decisions: We may transfer your personal information to countries that have been deemed to provide an adequate level of protection for personal information by the European Commission.
• Other Appropriate Safeguards: We may implement other appropriate safeguards, such as binding corporate rules, to protect your personal information when transferred internationally.

California Consumer Privacy Act (CCPA)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA). These rights include:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of the information, the purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions.
• Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal information. Aetheria Design does not sell your personal information.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights.

To exercise your CCPA rights, please contact us at privacy@aetheriadesign.ca. We will respond to your request within the timeframe required by law.